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首页>>新闻中心>>公司新闻>>汽车修理店运营的五个不可忽视的服务!

汽车修理店运营的五个不可忽视的服务!

来源:/ 日期:2019-09-04 发布人:admin
  汽车修理店运营测试服务详情!汽车修理店的优质服务一直是消费者关注的焦点。汽车维修店服务直接影响顾客满意度。如果服务不好,会降低顾客对我们的评价,从而影响到汽车商店的客流量。因此,要提高汽车维修服务的质量,必须从汽车维修检测服务的细节入手。下面是小编为您分享的关于汽车修理店运营的五个不可忽视的服务细节。
  Details of auto repair shop operation test service! The high quality service of auto repair shop has always been the focus of consumers'attention. Service of auto repair shop directly affects customer satisfaction. If the service is not good, it will reduce the customer's evaluation of us, thus affecting the traffic of auto shops. Therefore, in order to improve the quality of auto maintenance service, we must start with the details of auto maintenance and inspection service. Below are five service details that Xiaobian shares with you about the operation of auto repair shop.
  1. 在车辆交接过程中,要对车辆进行检查
  1. Vehicles should be inspected during the handover process.
  当车辆交付时,服务顾问应检查发动机,然后将车辆驶入升降平台,并与客户检查底盘上的一些问题部件,如油底壳等,这将加深客户对车辆的信任。终端服务供应商商店应彻底咨询,以防出现故障。详细填写修理单
  When the vehicle is delivered, the service consultant should check the engine, then drive the vehicle into the lifting platform, and check with the customer some problem parts on the chassis, such as oil pan, which will deepen the customer's trust in the vehicle. Terminal service provider stores should consult thoroughly to prevent malfunction. Fill in the repair sheet in detail
  定期检查确认后,详细填写《信息维护表》,包括以下几点:
  After regular inspection and confirmation, fill in the Inion Maintenance Form in detail, including the following points:
  1. 客户名称、详细地址、联系电话、型号时间、型号规格、车牌号、备注号、行驶距离、汽油燃料。
  1. Customer Name, Detailed Address, Contact Phone, Model Time, Model Specification, License Plate Number, Remark Number, Driving Distance, Gasoline Fuel.
  2. 主要工程内容、竣工时间及维修周期。一些关键指示和服务顾问以及客户签名。
  2. Main project contents, completion time and maintenance cycle. Some key instructions and service consultants and customer signatures.
  3.估计的维护费用和商店运作的时间表应该是准确的。
  3. Estimated maintenance costs and shop operation schedules should be accurate.
  估算维护成本和持续时间是一个非常敏感的问题。如果你不小心,你可能会影响到客户的来源。
  Estimating maintenance costs and duration is a very sensitive issue. If you are not careful, you may affect the source of customers.
  对于简单或明显的故障,维护成本很容易计算。但是,对于需要进一步检查的零件,应考虑可能存在问题的零件,不应将成本告知客户。预算应写在维修清单上,作为将来核算的基础。如果在维修过程中发现其他损坏的零件,请随时询问客户是否有任何变化。
  For simple or obvious faults, maintenance costs are easy to calculate. However, for parts requiring further inspection, consideration should be given to parts that may have problems and the cost should not be communicated to the customer. The budget should be written on the maintenance list as the basis for future accounting. If other damaged parts are found during maintenance, please feel free to ask the customer if there is any change.
  在估计维修周期时(即),并应考虑容许某些车辆因其他紧急任务而等候、维修技术或暂停维修等因素。一旦确定了时间框架,就必须尽一切努力去完成它。否则,将给消费者和企业带来不必要的损失。
  In estimating the maintenance cycle, factors such as allowing certain vehicles to wait for other urgent tasks, maintenance technology or suspension of maintenance should also be considered. Once a time frame has been established, every effort must be made to complete it. Otherwise, it will bring unnecessary losses to consumers and enterprises.
  4. 汽车修理店应彻底检测并完成
  4. Auto repair shop should be thoroughly tested and completed.
  车辆修理后的检查和保养是检查员工作的重要组成部分。必须进行彻底检查,并在必要时进行道路试验。完成的主要检查项目如下。
  The inspection and maintenance after vehicle repair is an important part of the inspector's work. A thorough inspection must be carried out and road tests conducted when necessary. The main inspection items completed are as follows.
济南哪里修奥迪比较专业
  01. 根据《维修检查表》,检查维修项目是否符合技术标准,工作是否正常。
  01. According to the Maintenance Checklist, check whether the maintenance items meet the technical standards and work normally.
  02. 检查车辆连接是否损坏。特别是当安全(转向、刹车)和其他部件处于危险中时
  02. Check whether the vehicle connection is damaged. Especially when safety (steering, braking) and other components are in danger
  在整个维修过程中,检查车辆上任何其他损坏或丢失的记录,并在必要时立即填写。简而言之,只有确认没有问题后才能通知客户来取车。
  Check any other damaged or missing records on the vehicle throughout the maintenance process and fill them in as soon as necessary. In short, the customer can only be notified to pick up the car after confirming that there is no problem.
  5. 在修车期间,耐心处理已完成的车辆交接班事宜。
  5. Be patient with the handover of completed vehicles during the repair period.
  消费者在接受汽车时通常更为谨慎。在这方面,服务顾问应足够的耐心和积极配合客户测试车辆在路上,解释和解释相关的预防措施,并且不允许客户接受或测试车辆仅为了避免太多的损失。特别是对于一些有困难的客户,我们要克服焦虑,耐心的接受客户,让他们感受到完美的服务质量。
  Consumers are usually more cautious when accepting cars. In this regard, service consultants should be patient and actively cooperate with customers to test vehicles on the road, explain and explain relevant preventive measures, and do not allow customers to accept or test vehicles just to avoid too much damage. Especially for some difficult customers, we need to overcome anxiety, patiently accept customers, let them feel the perfect quality of service.
  车辆交付后,如客户丢失车辆维修检测要求,服务顾问必须诚实可靠,否则将无法正常工作。特别是对于粗心大意或不讲道理的顾客,我们应该注意他们的需求。
  After the delivery of the vehicle, if the customer loses the vehicle maintenance and inspection requirements, the service consultant must be honest and reliable, otherwise it will not work properly. Especially for careless or unreasonable customers, we should pay attention to their needs.
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手机:13789806976
邮箱:[email protected]
地址:山东省济南市全福立交桥东100米路北(工业北路301号)通运汽配城3排15、16号 4排15、16号)
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